For internal and external trainers. Customise and run world class, field tested training programs for your clients, including the very popular Everything DiSC® Management program…
Work teams are wonderful creations…when they work. But when they don’t, it can feel like hell on earth. If your team is struggling, it’s probably because of inattention paid by you to one or more of these elements in The Team Functioning Trilogy: Relationships: How you treat each other. Also how you treat other groups and individuals. [...]
Who are the world’s best companies for leaders and leadership skill development? More importantly, what can you learn from them? My own take on this is that companies who create “in the field” opportunities for leaders and aspiring leaders to master the competencies associated with high performance leadership are the ones who will win. See [...]
The father of modern quality, W. Edwards Deming was fond of saying “In God we trust, all others bring data”. And his proclamation was widely reported. What was less reported was another proclamation of his “Data will provide you with approximately 3% of what you really need to know”. So how do you discover the [...]
Podcast: Play in new window | Download (Duration: 7:31 — 6.9MB) We had some friends over recently for dinner. It was a wonderfully sunny, warm day, and the conversation got going quickly. The chatter eventually got around to ‘how things are at work’. One of our guests stated that where he worked, there was so [...]
Podcast: Play in new window | Download (0.0KB) As a leader, one of your main challenges is to establish an organizational climate that sparks and sustains higher levels of alignment and performance, without burning out your people. This organizational climate can have many characteristics, some of which are universal and some unique to your industry or [...]
Experts such as Kaplan and Norton tell us that up to 70% of strategic plans fail at execution. This startling statistic catches most managers off guard. With such a dismal record, it’s no wonder many managers shy away from strategic planning altogether. There can be many reasons for this failure to execute, here are my [...]
You don’t have to be a Fortune 500 company with a big training budget to have a vibrant, energizing staff development plan. You can provide similar professional development benefits to your staff at a fraction of the cost. Here are the steps and resources to help you do just that… Create a policy that guarantees [...]
Many managers are expected to translate their organization’s Strategic Plan into a Tactical Plan, and then collaborate with other managers to ensure that the many tactical plans fit together into a coherent whole. Operational and support teams in almost every organization grapple with this challenge. If you are in such a position, here are ten tips [...]
In Project Management methodologies, most projects follow established stages, such as Define > Plan > Deliver > Close. Capturing the Voice of the Customer (VoC), especially during the Define stage, is critical to project success. Developing the ability therefore to truly listen to what the customer is saying is of course fundamental, yet many of [...]
Organizational dynamics today are bordering on the chaotic. Some would say that they are already out of control and cannot change, despite our best efforts. Some authors have even emphasized the “chaos theory” approach to understanding organizational life. They may be right. Burnout is fast becoming a major problem for all types and sizes of [...]
Ever since Maslow published his work on motivation and self-actualization, the corporate world has been on a journey to find ‘the answer’. The ideal of course is to have everyone on your team and in your organization actively seeking ‘the answer’. But as you probably know from your experience, ‘the answer’ is elusive. Or is it? [...]
As a manager, you need to be able to master the art and practice of coaching. Fortunately, you don’t have to become a “certified” coach to become masterful! Our 4M Model™ can be applied to the coach and the “coachee”. Here’s how… Step 1: Motivators – Discover what motivates you to coach and also what [...]
Are you caught in the trap of developing a strategic plan and then becoming too attached to it? If so, the following advice may help you regain perspective… Plan A, your preferred strategy, is like the first child in your family. Whether it is pampered or scolded, the emotional connection is always very high. Plan [...]
In order to manage any problem, you must first understand the causes, as working on the symptoms will only provide temporary relief. What then are the true causes of conflict in organizations, and more importantly, what can you do about them? In conflict situations, people often grind their teeth in frustration and anger, so I [...]
