Most descriptions of High Performing Teams focus on the ideal – where everyone gets along with and supports each other, where conflicts are minimised or even prevented altogether, where teamwork prevails and a smooth flow exists in the patterns of communication between team members and with other teams. Yet in reality, most teams that are [...]
Description Working with so-called difficult employees can be one of a manager’s biggest headaches. People oftentimes come across as difficult because they handle conflict differently than we do. In fact, others’ approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides managers with a simple, direct way to understand the different [...]
Ever since Maslow published his work on motivation and self-actualization, the corporate world has been on a journey to find ‘the answer’. The ideal of course is to have everyone on your team and in your organization actively seeking ‘the answer’. But as you probably know from your experience, ‘the answer’ is elusive. Or is it? [...]
In order to manage any problem, you must first understand the causes, as working on the symptoms will only provide temporary relief. What then are the true causes of conflict in organizations, and more importantly, what can you do about them? In conflict situations, people often grind their teeth in frustration and anger, so I [...]
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The one thing you shouldn’t do is try to tell a cab driver how to get somewhere.
— Jimmy Fallon, Talk show host


