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Many managers are expected to translate their organization’s Strategic Plan into a Tactical Plan, and then collaborate with other managers to ensure that the many tactical plans fit together into a coherent whole. Operational and support teams in almost every organization grapple with this challenge. If you are in such a position, here are ten tips [...]
In Project Management methodologies, most projects follow established stages, such as Define > Plan > Deliver > Close. Capturing the Voice of the Customer (VoC), especially during the Define stage, is critical to project success. Developing the ability therefore to truly listen to what the customer is saying is of course fundamental, yet many of [...]
In order to manage any problem, you must first understand the causes, as working on the symptoms will only provide temporary relief. What then are the true causes of conflict in organizations, and more importantly, what can you do about them? In conflict situations, people often grind their teeth in frustration and anger, so I [...]
Most leaders struggle at some point in leading change. One of the major reasons for this is that at the heart of change are people. If people don’t learn and grow, then this will severely limit organizational change and growth. For example, many organizations that utilise such approaches as the Balanced Scorecard get stuck when it [...]
