ServQual

Click here to download a Free version of the ServQual instrument (Word doc)

If you wish to discuss how this instrument can be included in your Balanced Scorecard, Customer Satisfaction and/or Quality Management Systems, please contact us through the information below. We would be happy to share our experiences with you:

Contact

Mailing address:
#105, 215 Blackburn Drive East
Edmonton, Alberta T6W 1B9
Canada

Phone: 780.432.8182
Email: info@affinitymc.com