The Voice of the Customer in Project Success

In Project Management methodologies, most projects follow established stages, such as Define > Plan > Deliver > Close. Capturing the Voice of the Customer (VoC), especially during the Define stage, is critical to project success. Developing the ability therefore to truly listen to what the customer is saying is of course […]

Leadership’s Most Vital T-A-S-K

Organizational dynamics today are bordering on the chaotic. Some would say that they are already out of control and cannot change, despite our best efforts. Some authors have even emphasized the “chaos theory” approach to understanding organizational life. They may be right. Burnout is fast becoming a major problem for all […]