When you observe an employee engaging in a behaviour that you recognize as undesirable or in contravention of established team values, then you need to take action. Here are some tips on how to give constructive feedback in the workplace:
Strategy development processes emphasise vision, mission, values, strategic goals, key performance indicators and key initiatives. But one of the biggest drivers of strategic success are the core beliefs you and your team hold as your pursue your strategy. Yet most strategy development processes ignore this factor. Even values, which are closely […]
“It’s not the consumer’s job to know what they want” – Steve Jobs As a leader, you are challenged to keep every person on your team customer or client focused. You are also challenged to reinvent your products, programs or services. Should you seek out the Voice of the Customer, or rely […]
What motivates people? This article reveals seven ways to motivate yourself and your team. Do you really understand what motivates people? Are you still trying to decipher and apply the Maslow or Herzberg theories, but struggling? Motivational psychologists and researchers have, in recent years, discovered more about what motivates us than what […]
Customer loyalty, and more specifically the role of leadership in creating such loyalty, is of paramount importance to your organization. How then do you, as a leader, create it?